Terms and Conditions of Trade and Booking

Version 1.0 · Effective from 12 October 2026 · Applies to Padel Lounge Aarhus, Aalborg, Odense and Herning

In a nutshell

Situation	What’s going on?
You must cancel your court booking at least 48 hours before the start	The amount will be credited to your Padel Lounge balance, and any payment made using Coins will be refunded as Coins. You can use this towards a new booking.
If you cancel less than 48 hours before the start, or if you do not turn up	Bookings are non-refundable.
You want to change your booking	Cancel it at least 48 hours before the start, and book a new appointment using your credit.
Padel Lounge has cancelled your booking	You will be refunded the full amount via the payment method you used. If you paid with Coins, you will be refunded your Coins.
Right of withdrawal for train bookings	There is no 14-day right of withdrawal, as a train booking is valid for a specific time.
Right of withdrawal for coins and memberships purchased online	A 14-day right of withdrawal in accordance with the rules set out in Section 9.
Termination of membership	The current month plus one month.

1. Who are we?

Padel Lounge ApS
CVR No. 40654526
Graham Bells Vej 23B, 8200 Aarhus N, Denmark

Contact your centre:
Aarhus: Aarhus@padellounge.dk
Aalborg: Aalborg@padellounge.dk
Odense: Odense@padellounge.dk
Herning: Herning@padellounge.dk

2. When do the terms and conditions apply?

These terms and conditions apply when you, as a private individual, book a court, purchase Coins or take out a membership at Padel Lounge, either online via our booking system or at the centre. They apply to all four centres: Aarhus, Aalborg, Odense and Herning.

Sponsorships, corporate agreements and events are agreed separately and are not covered by these terms and conditions, unless otherwise agreed.

Your contract is subject to the terms and conditions that applied at the time you made your booking or purchase. If we amend the terms and conditions, the new terms and conditions will only apply to bookings and purchases made after the amendment, unless the amendment is solely to your advantage. See section 11.

3. Account, prices and payment

You’ll need to create a free user account in our booking system to book and make purchases online.
All prices are in Danish kroner, including VAT.
The total price, including any booking system fee, is shown before you pay.
You pay using the payment methods shown by the booking system at the time of payment, e.g. debit card, Coins, account balance or membership.
You will receive a confirmation email once your booking or purchase has been completed. Please keep a copy of the confirmation.

4. Court booking

4.1 When does the booking become binding?

Your booking is binding once you have completed the payment and the booking has been confirmed in the booking system.

4.2 Cancellation

You can cancel your booking yourself under “Your bookings” once you’ve logged in.
If you cancel your booking at least 48 hours before the start time, the amount paid will be credited to your Padel Lounge balance. This balance can be used for new bookings.
If you paid with Coins, your Coins will be refunded if the booking is cancelled at least 48 hours before the start.
If you cancel your booking less than 48 hours before the start time, you will not receive a refund.
A cancellation made in good time will not be refunded in cash or credited to your debit card, but will be credited to your account balance as described above.

4.3 Changing a booking

A booking cannot be rescheduled directly. If you wish to play at a different time, please cancel your booking at least 48 hours before the start time and book a new slot using your credit or Coins.

4.4 Illness, late arrival and absence

The 48-hour cancellation policy also applies if you or your fellow players fall ill or are unable to attend. If you fail to turn up for a booking, no refund will be given.

4.5 Bookings with membership and guest rates

If you are booking as a member, all player places on the court must be covered by a valid membership or a paid guest fee. A doubles court has four player places.
Guest fees are non-refundable.
If a member fails to attend a booking made through their membership, they will receive a warning. Repeated failures to attend may result in the termination of their membership.

4.6 No right of withdrawal for track bookings

There is no 14-day right of withdrawal when booking a court for a specific date and time, cf. section 18(2)(12) of the Consumer Contracts Act. The rules in section 4.2 on cancellation therefore apply.

5. If Padel Lounge cancels your booking

If we have to cancel your booking, for example due to technical faults, maintenance or other circumstances on our part, we will notify you as soon as possible. You will receive a full refund of the amount paid via the payment method you used, without undue delay. If you paid with Coins, you will be refunded your Coins. If you booked using a membership, any guest fee paid will be refunded.

If you’d prefer, we can help you reschedule your booking for another available time instead.

6. Coins

1 Coin is equivalent to 1 kr. and can be used to book courts at all four centres at any time.
Coins are valid for 3 years from the date of purchase. If you buy new Coins, your entire remaining Coins balance will be valid for 3 years from the date of your most recent purchase.
Coins cannot be exchanged for cash, except in the event of cancellation in accordance with section 9.
Bookings paid for with Coins are subject to the cancellation rules set out in section 4.2.
Coins must not be purchased for the purpose of reselling bookings, unless otherwise agreed in writing with Padel Lounge. In the event of a breach, the Coins balance may be reset to zero without a refund.
Membership packages with a 20 % discount can only be purchased with an active membership.

7. Memberships

7.1 Contents

Membership is personal and may not be shared or transferred.
Membership entitles you to play during the times and on the courts specified for your chosen membership and centre. The times and prices are set out in the membership page and the booking system.
You can have up to four open bookings at any one time.

7.2 Payment and renewal

Membership is automatically renewed each month and paid for in advance using the registered payment card.

7.3 Termination

Membership can be cancelled with one month’s notice, effective from the end of the current month. You can cancel online via your profile in the booking system or in writing by email to your centre. You will receive confirmation of your cancellation.

7.4 Price changes

We may change the price of memberships, for example due to changes in operating costs or changes to the membership package. You will be notified of any price changes individually by email at least 30 days before they come into effect. If you do not wish to continue at the new price, you can cancel your membership before the change comes into effect.

7.5 Misuse

If membership is shared with others, if members are registered who do not attend in person, or if the membership is misused in any other way, it may be terminated with immediate effect without a refund.

8. Liability

Use of the courts and your time at the centre is at your own risk. Padel Lounge accepts no liability for any injury or loss, unless caused by error or negligence on our part.

9. Right of withdrawal when purchasing Coins and memberships online

If you buy Coins or take out a membership online, you have a 14-day right of withdrawal under the Consumer Contracts Act. The period begins on the day the purchase is completed.

9.1 How to cancel

Send a clear message by email to your centre stating that you wish to cancel the purchase before the deadline expires. You may use the standard cancellation form below, but this is not a requirement. We will confirm receipt by email.

9.2 Refunds

Coins: If you change your mind about your purchase, we will refund the amount for any Coins from the purchase that you have not used. The amount is calculated based on the price you paid per Coin.
Membership: If you have expressly requested to start using the membership within the 14-day period, you will pay a pro-rata amount for the period up to the point at which you cancel.
We will refund you without undue delay and no later than 14 days after receiving your notification, using the same payment method you used.

9.3 Standard Cancellation Form

(Please complete and return this form only if you wish to exercise your right of withdrawal)

To: Padel Lounge ApS, Graham Bells Vej 23B, 8200 Aarhus N, email your centre (see section 1)
I hereby give notice that I wish to exercise my right of withdrawal in relation to my contract for the purchase of the following: ____________
Bought it on: ____________
Name: ____________
Address: ____________
Date: ____________

10. Personal data

We process your personal data in accordance with our Privacy Policy.

11. Changes to the terms and conditions

We may amend these terms and conditions, for example due to changes in legislation, to our products or to the booking system. Changes apply to new bookings and purchases from the date they are published here. Bookings already made are subject to the terms and conditions that applied at the time they were made. Changes that are to the detriment of existing members will be notified individually by email at least 30 days before they come into effect, and you may cancel your membership before then.

12. Appeal

If you have a complaint, please contact your centre by email. We will reply as soon as possible and always try to find a solution.

If we cannot reach an agreement, you may lodge a complaint with Nævnenes Hus, the Consumer Complaints Mediation Team, Toldboden 2, 8800 Viborg. The complaint should be submitted via naevneneshus.dk. If you live in another EU country, you can also contact Consumer Europe at forbrugereuropa.dk.

13. Versions

Version 1.0 – effective from 12 October 2026. Brings together the previous membership terms and conditions, the booking terms and conditions from the booking system and the Coins terms and conditions on a single page.